Dispute Resolution
Disputes between Members and Guests happen from time to time. We would like to make it clear that our company does not act as mediator when such disputes arise. While we may offer advice and guidance to both Guests and Members, our services are intended for informational purposes only and should not be construed as legal or mediation advice. It is important to understand that we do not represent any party in a dispute nor do we provide any guarantees regarding the outcome of any particular situation. We strongly recommend seeking independent legal advice or mediation services from qualified professionals in the event of a dispute. Marquis will not be held liable for any losses, damages, or other liabilities arising from the use of our services or reliance on any information provided by us.
For Guests
Submit a Formal Complaint: If you are a Guest and would like to submit a formal complaint against the Member, click the button below or complete the form located here. Once the form is submitted, your complaint will be sent to the Member.
For Members
Requesting Additional Payment: If you are a Member and would like to request additional payment due to damages, utilities or other incidentals caused by your Guest, please visit the Resolution Center in the owners portal. You have 12 days to submit a request for additional funds after the Guest's departure date. When submitting the request for payment from the Guest, be sure to be as descriptive as possible and include proof of damages, as well as associated costs.